Booking Terms & Conditions for Hebridean Adventures Ltd.
These are our Terms & Conditions that cover booking a holiday with Hebridean Adventures Ltd. Please note that by booking a space on one of our scheduled cruises or holidays or by entering into a whole-boat charter scenario, you are agreeing to these terms.
1. Hebridean Adventures gives notice that all arrangements made by us are on the condition that we shall not be liable for any death, injury or damage, loss, delay or irregularity that may be caused by persons or conditions beyond our control. We accept no responsibility for any losses or additional expenses incurred due to delays or changes in air, road, rail, sea or other services, strikes, war, weather, Government or customs or police intervention or other such happenings amounting to Force Majeure.
2. A reservation is not considered booked by us until the completed booking confirmation and either a deposit of 20% of the fee (or as otherwise agreed), or the first payment of a payment plan has been received. Provisional bookings by phone or e-mail will be held for 2 days pending receipt of the required deposit. Upon receipt by us of your deposit or first payment we shall send you confirmation of your cruise along with a note of the balance amount(s) and when it is/they are due. Every person making a booking on behalf of a passenger or group of passengers warrants and confirms that he/she has the authority of that passenger and that each such passenger agrees to be bound by these Terms and Conditions.
We reserve the right to alter prices in accordance with any major changes in cost that may occur between the time of the booking and the time of departure.
Covid-19 Update – In respect of the current pandemic, if it continues throughout this year (2022), we will refund you in full if the trip has to be cancelled due to Government guidelines. Should you decide to cancel your booking because of a disinclination to travel, it is with regret that no refund of monies will be made, and our normal cancellation charges will apply. We would therefore advise that you take out your own travel insurance to cover you for any other additional incidents.
3. Any cancellation must be notified to us in writing by the person who made the booking.
4. If, owing to circumstances beyond our control, we cannot provide the vessel/cruise booked or a suitable and agreeable alternative, we will refund all money paid, in full, and the passenger shall have no further claim against us.
5. Persons, whether an individual or booking the whole vessel, are responsible for the whole of the fee he/she has undertaken to pay and must pay the outstanding balance at 8 weeks before the start of the cruise period, or immediately if booked after this period. If for any reason, the person cancels the booking, it may be possible for you to transfer your booking to another individual with our prior agreement.
6. Any vessel used by us holds a full Marine Insurance policy for bodily injury or accident to passengers on board, for a maximum of £10,000,000 in respect of any one incident. Our insurance does not cover passengers who are away from the vessel or its tender. We do not accept responsibility for loss of, or damage to, passengers’ personal belongings, property or valuables whilst onboard or in transit, so please check your own household insurance policy to make sure that you are adequately covered in this respect.
7. No children under the age of 12 shall be carried unless part of a whole boat charter and then they are the responsibility of their parents/guardians at all times. Please note that exceptions have been made and we will be pleased to discuss your request. No animals to be carried unless with prior permission.
8. No drugs, weapons or other unlawful substances or goods or materials are permitted on board the vessel and the passenger(s) shall free and release the vessel owner / skipper from any liabilities or responsibility arising out of any breach of this condition.
9. In the unlikely event that you have a complaint please report it to us as soon as possible so that we may deal with it promptly and hopefully, to your satisfaction. Any legal action or proceedings arising out of or connected with this contract shall be governed by the Laws of Scotland.
10. It is a fundamental booking condition that by taking part in this sort of holiday/cruise that you understand there is an element of flexibility required. The itineraries stated on our website and literature are indicative only and not a guarantee that a particular route will be followed, or place reached. You must acknowledge that delays and alterations and their results, such as inconvenience and discomfort, are possible where unforeseen circumstances arise. Hebridean Adventures Ltd and the skipper, reserve the right to vary the holiday/cruise in any way we consider preferable due to adverse weather or any other conditions. Ultimate decisions regarding the safety of the vessel, its tender and those onboard rest with the skipper.